FAQ

Will my yarn look exactly like the photos?

Since all hanks are dyed by hand, each skein is individually different. Recipes are followed for a given colour way and we implement quality control standards to make sure that the colours stay consistent. There may be a slight variation between skein, lots and batches, so try to alternate skeins when knitting as much as possible. For branded yarn, we will try our best to ensure consistent dye lots within orders.

Do you ship internationally?

Yes! We ship worldwide.

How do I knit with a hank?

Our yarns are wound into hanks that are needed to be wound into balls or cakes before you can work with them. You can either use a swift and yarn winder or find alternatives like a wool wand or the bottom of a chair haha!

How do I wash my knitwear?

For non-super wash fibres, we recommend washing your knitwear  by hand with wool soap. Fill a tub with warm water and a small amount of wool soap. Carefully place your knit into the water and leave for around 20 minutes. Roll your knit in a wool and squeeze the water out. Avoid rubbing or excessive movement. Lie flat to dry.

What does it mean by superwash?

Superwash is a treatment method that makes the natural fibre resistant to shrinking or felting. This allows the yarn to be put into the laundry machine without the worry of it shrinking.